Neon Moon Exclusive Apparel

No returns or exchanges. 

Boutique Clothing

New items may be returned for a store credit or exchange within 7 days of delivery.  We cannot issue refunds.  The item must be unworn and new with original tags.  The customer is responsible for shipping the items back and covering the shipping of the new item as well.  

Sale items are final sale.

Shipping & Delivery

Once your package has been shipped, delivery times are determined by the carrier and are outside of our control. Please allow the carrier the estimated transit time shown at checkout.

Address Accuracy

Please double-check your shipping address before completing your purchase. We are not responsible for orders shipped to incorrectly entered addresses.

Delivered Packages

Once a package has been marked as Delivered by the carrier, we are not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your package, we recommend:

• Checking around your property and mailbox
• Confirming with household members or neighbors
• Contacting your local post office with your tracking number

We are unable to issue refunds or replacements for packages marked delivered.

Lost or Damaged Packages

If your package is lost in transit (not marked delivered) or arrives damaged, please contact us within 5 days of delivery so we can assist you.